Look and Think
Read the following and think about how you would reply to the
email.
email.
Dear Customer,
We are sorry to let you know that your PanEuro train 9922 to Paris
Gare du Nord on Friday, August 7 has been canceled for operational
reasons (Booking Reference ABX123).
You can choose from one of the following options:
1. Exchange your reservation to travel at a different time or date in the
same travel class.
same travel class.
We can rearrange your trip and send you
confirmation of your new travel schedule.
confirmation of your new travel schedule.
2. Cancel your reservation and claim an electronic coupon on our app.
You will have 12 months from the date of your canceled train to use
the coupon.
the coupon.
3. Cancel your reservation and get a refund.
We will process your
request within 28 days.
request within 28 days.
Please reply to this email within 14 days to claim your preferred option.
Once again, we apologize for the inconvenience.
Richard Schmidt
Customer Service Manager
The PanEuro Team
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[Important] Your Train Has Been Canceled
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